BackerKit surveys are coming!
about 3 years ago
– Tue, Mar 09, 2021 at 02:37:02 PM
Dear Backers,
(Our Backerkit surveys are now finalised and Smoke Test was sent to 5% of randomly picked backers. If you are one of the 17 to receive the Smoke Test, we'd appreciate if you can fill it in soon and let us know your feedback xx)
We sincerely thank you for your patience. Given the size of our catalog, we wanted to make sure that we do not make any mistakes. So we tested, and tested some more, and then tested again.
We know that we have a lot of Backers who have not used BackerKit before so we’ve included a thorough set of instructions below.
Within 48 hours, surveys will be sent out to backers across all pledge levels. Please give a few days before it lands in your mailbox, and remember to check your spam folder. It’s important to respond to your survey as quickly as you can since we need this information to fulfil your rewards.
You don’t need to create a BackerKit account to fill out your survey. When you receive the email with the survey, click the survey link to respond. Answer the questions about your topping/tea mix preferences, provide shipping information, and purchase add-on items if you like. You don’t have access to this survey link yet, but it will be available soon via email!
Over there you'll also be able to:
- Adjust your pledge level
- Pay for shipping fees
- Recover failed Kickstarter payment
- Request one-on-one support should you encounter any issues
After you respond to your survey, you can still go back later and change your responses at any time before we close the surveys and get our final counts.
If you need to review your information or pledge status, you can return to your survey by clicking the link in your survey email or requesting your survey link under "Lost your survey?" on our BackerKit project page at https://laboba.backerkit.com.
If you used your Facebook credentials to log in to your Kickstarter account, the BackerKit survey is sent to the email address you use for your Facebook account. If you have another email address that you prefer to use, please contact support at https://laboba.backerkit.com/faq#contact-us
Please expect another update with more details within 48 hours once the Smoke Test is completed and all surveys are officially sent out :)
Happy Friday & happy weekend guys!
LABoba Team